TERMS AND CONDITIONS  

Welcome https://www.jforrestenglish.com/ and/or https://www.speaktoimpress.com/ (Site).  

This Site gives you an opportunity to browse and purchase products and services to improve your English language skills and communication skills provided by JForrest English Training.  

These Terms and Conditions (Terms) govern your use of this Site, as well as JForrest English Training’s products and services, and form a binding contractual agreement between you and us.  

These Terms are important and you should ensure that you read them carefully and contact JForrest English Training at support@jforrestenglish.com if you have any questions before purchasing our products or engaging our services.  

These Terms constitute the entire and only agreement between you and us and supersedes all prior agreements, conduct, representations and understandings.  

ACCEPTANCE OF TERMS  

By accessing, downloading or using the products and services offered on our Site, whether or not you register as a member, you agree to be bound by these Terms, which you acknowledge that you have read and understood.  

We may change all or part of these Terms at any time. If we do, the new terms and conditions will be posted on this Site. Your continued use of the Site will constitute your acceptance of any changes. If you object to any changes to the Terms, your only remedy is to contact us at support@jforrestenglish.com and immediately discontinue your use of the products and/or services.  

GENERAL DISCLAIMER  

All JForrest English Training products and services are intended for general education and information purposes only. Nothing on this Site, or any of the content provided to you by us during our provision of the products and/ or services, purports to offer legal, medical, tax or other professional advice. Use caution and always seek professional advice before acting on any information that we provide.  

JForrest English Training provides support, guidance and tools for you to set goals, determine priorities and achieve results, but any decision you make, and the consequences that flow from such decisions, is your sole responsibility. Your success depends on many factors, including your dedication, participation, desire, and motivation.  

Any testimonials and examples within our marketing materials are not to be taken as a guarantee that you will achieve the same or similar results.  

REGISTERING YOUR DETAILS  

Before you purchase our products and/or services, you must register an account with us. You must provide accurate, complete and up-to-date registration information, as requested, and it is your responsibility to inform us of any changes to your registration information. We may at any time request a form of identification to verify your identity.  

If you are a registered user or member to this Site, you acknowledge and agree that:  

You are solely responsible for protection and confidentiality of any password or member identification that may be issued to or subscribed for by you from time to time (Password);  

You will not reveal (or cause to be revealed through any act or omission) your Password to any other person;  

You will immediately notify us if your Password is lost or becomes known to any other person  

You are solely responsible for all access to and use of this site via your Password, whether such access or use is by you or any other person; and  

Any information you provide to us for posting or inclusion in our JForrest English Training community, at any time, becomes our property.  

To the extent that you provide personal information, JForrest English Training will treat such information strictly in accordance with its Privacy Policy.  

You must ensure the security and confidentiality of your registration details, including any username and/or Password. You must notify us immediately if they become aware of any unauthorized use of your registered details.  

Where a member service is for one user only, you will not let any other person use your Password or any registered user or member services.  

YOUR OBLIGATIONS  

When using our products and/or services, you may be given access to Facebook groups, other online or in person forums or events in which you may post comments, photos, messages or other material (Your Content). When posting Your Content, you agree that you will not post or otherwise publish through this Site or JForrest English Training communities any of the following:  

Content that is unlawful, fraudulent, misleading, deceitful, threatening, abusive, libellous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, abusive, offensive, inflammatory or otherwise objectionable.  

Content that harasses, degrades, intimidates or is hateful to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability.  

Information that includes personal or identifying information about another person without that person’s consent.  

Information that constitutes promotion or advertisement for groups, events or activities organized through competing social clubs, activity sites and internet platforms, except as otherwise expressly permitted by us.  

Any information or content that impersonates any person or entity.  

Any material, non-public information about companies without authorization to do so.  

Any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities or other unsolicited commercial communication (except as otherwise expressly permitted by us).  

By posting or otherwise publishing Your Content on our Site or JForrest English Training communities, you:  

Grant us a non-exclusive, worldwide, royalty-free, perpetual, licence to use, reproduce, edit and exploit Your Content in any form and for any purpose;  

Warrant that you have the right to grant the above licences;  

Warrant that Your Content does not breach these Terms; and  

Consent to any act or omission which would otherwise constitute an infringement of your moral rights, and if you add any content in which any third party has moral rights, you must also ensure that the third party also consents in the same manner.  

We reserve the right (but have no obligation) to: 

Review, modify, reformat, reject or remove Your Content that, in our opinion, violates these Terms or otherwise has the potential to harm, endanger or violate the rights of any person; and Monitor use of the Site, and store or disclose any information that we collect, including in order to investigate compliance with the Terms or for the purposes of any police investigation or governmental request.  

CODE OF CONDUCT  

Our Site, and JForrest English Training communities, is a space for learning and is a pitch-free, solicitation-free and sales-free environment.  

While using this Site and/or JForrest English Training communities, we ask that you not:  

Contact anyone who has asked not to be contacted.  

Collect personal data about other users for commercial or unlawful purposes.  

Infringe other user’s privacy rights.  

Violate the intellectual property of others.  

Post anything that contains software viruses, worms or any other harmful code; or  

Use manual or automated software, devices, script robots, other means or processes to access our Site or any related data or information.  

JForrest English Training has a zero tolerance towards discrimination, harassment, threats, verbal abuse or offensive behaviour. All students and staff of JForrest English Training will be treated with respect at all times. Any student who violates this will be removed without warning from any aspects of JForrest English Training programs that involve interaction, including, but not limited to, the Facebook Group, live lessons and personalized support.

CONFIDENTIALITY  

You agree:  

That any confidential information shared by Participants or any of our representatives is confidential and proprietary and belongs solely and exclusively to the Participant who discloses it or to us.  

Not to disclose such information to any other person or use it in any manner other than in discussion with Participants during training sessions.

That all materials and information provided to you by us are our confidential and proprietary information and intellectual property, belong solely and exclusively to us, and may only be used by you as authorized by us.  

That if you violate, or threaten to violate, any of your agreements contained in this paragraph we will be entitled to, among other things, injunctive relief to prohibit such violations.

While you are free to discuss your personal results from our services, you must keep the experience and statements, oral or written, of the Participants in the strictest of confidence.  

COPYRIGHT AND TRADE MARK NOTICES  

All material on this Site, in our JForrest English Training communities or otherwise delivered by us by us including (but not limited to) course content, text, graphics, information architecture and coding (Our Content), is subject to copyright. While you may access, browse or print Our Content for non-commercial, personal or internal business use, you must obtain our prior express written permission if you’d like to use, copy, record or reproduce it. Modification of Our Content for any other purpose is a violation of our copyright and other proprietary rights and is strictly prohibited.  

You acknowledge that you do not acquire any ownership rights by using the Site or Our Content.  

RIGHT TO SUSPEND, TERMINATE AND REFUND  

We reserve the right to suspend or terminate your use of the Site, the JForrest English Training communities or our products and/or services generally, if you breach any of these Terms, as determined by us in our sole discretion.  

REFUND POLICY

Refunds for online courses and programs are only given under the following circumstances:

The student/user did not access any portion of the online course AND the student/user requests a refund, in writing via email, within 24 hours from the date of purchase.

There will be no refunds for any online courses or programs once a course has been accessed in any manner.

If a student purchases the same course more than once, the refund will be issued upon request. The request must be made in writing via email and the invoices for the multiple payments of the same course must be included in the email.

All refunds are subject to a 3% refund processing fee (USD). This fee will be deducted from the total amount before the refund is issued. 

JForrest English Training offers support for anyone who needs help getting started with their courses or program. Support requests can be sent to support@jforrestenglish.com.

In addition to the refund policy outlined above, the following refund policies apply to the specific courses and programs outlined below.

THE FINALLY FLUENT ACADEMY REFUND POLICY

The Finally Fluent Academy includes a 30-day money back guarantee. If you join the Finally Fluent Academy and follow the study plan outlined in the Welcome Package for 30 days, participate in the weekly coaching calls and complete the exercises and don't see results, we'll provide extra coaching support to help you get results or issue you a 100% refund if we decide we can't help you reach your goals.

You must submit your refund request in writing to support@jforrestenglish.com within 30 days of purchase.

In your request, you must include:

- The invoice you received after you joined the Finally Fluent Academy.

- Completed practice exercises and quiz results for the 4-part Introduction to Phrasal Verbs and Idioms course.

- Completed practice exercises and quiz results for 4 of the weekly lessons.

The information above should be saved in one PDF document and included as an attachment with your refund request.

To qualify for a refund, you must also have:

- 100% watch time on the complete welcome package

- 100% watch time on 4 weekly lessons

- 100% watch time or live participation of 4 weekly coaching calls.

JForrest English Training will review each request on a case-by-case basis. If we feel you've done the work but haven't made any improvements, we'll provide extra coaching support to help you get results or issue you a 100% refund if we decide we can't help you reach your goals. The decision is made at JForrest English Training's discretion.

Refund requests are not accepted after 30 days from your purchase date.

SPEAK TO IMPRESS REFUND POLICY

Speak To Impress includes a results guarantee. If you complete the full program as outlined and you aren't satisfied with your results, we'll provide extra coaching support to help you get results or issue you a 100% refund if we decide we can't help you reach your goals.

You must submit your refund request in writing to support@jforrestenglish.com within 8 weeks from your purchase date.

In your request, you must include:

- Completed worksheets

- Links to completed speaking challenges

The information above should be saved in one PDF document and included as an attachment with your refund request.

To qualify for a refund, you must also have:

- 100% watch time on all video content

- 100% watch time on all coaching call replays or live participation in all coaching calls from your purchase date

JForrest English Training will review each request on a case-by-case basis. If we feel you've done the work but haven't made any improvements, we'll provide extra coaching support to help you get results or issue you a 100% refund if we decide we can't help you reach your goals. The decision is made at JForrest English Training's discretion.

Refund requests are not accepted after 8 weeks from your purchase date.

FINANCIAL TERMS

JForrest English Training courses and services are offered in USD only. The payment may be converted into student's local currency. Exchange rates are not determined by JForrest English Training and JForrest English Training will not be held responsible for any fees incurred to exchange currencies or process payments. 

Some of our payments are operated through an online and automated billing system (Online Payment). Where your payments are made via Online Payment:  

You agree to ensure sufficient funds are available in your nominated account to meet any account withdrawals made by us on their scheduled due dates. 

If payment is defaulted or not received, you authorize us to debit any outstanding funds from your nominated account without need for notification at a future date.  

Where another agent or enterprise is debiting funds pursuant to an arrangement entered into with us, you also affirm the same rights and undertakings explained in these Terms to them.  

We reserve the right to suspend or terminate any product or service, at our discretion, if payment is defaulted.  

We reserve the right to on-sell or otherwise authorize a debt-collection or other authorized agency to collect any amount not paid by you.  

We reserve the right to inform credit watch monitoring services of ongoing defaults trends or payment-avoiding strategies employed where we deem it is appropriate.  

We endeavour to work with clients who have financial difficulties to ensure actions such as those listed above do not happen. If you are having difficulties or require a payment plan, please contact us.  

In circumstances where we invoice you for payment, payment is due and payable by the payment date noted on the invoice. Failure to make payment by the payment date may lead to suspension of use of our product and/or services.  

From time to time, this Site may offer members the opportunity to purchase additional products and services at a discounted rate. To be eligible for this discount, you must be an active member in good standing at the time of purchase.  

From time to time, this Site may offer discounts, coupon codes, promotions or lower prices for products and services. If you previously purchased a product or service for a higher price, you are not eligible to receive the discounted or lower price.

USE OF TECHNOLOGY

JForrest English Training offers training that requires the use of technology. It is the student's responsibility to have the technology and the knowledge to use the technology to participate in these courses, services and programs. JForrest English Training will provide basic instructions on how to access the training, but it is the student's responsibility to access the training. JForrest English Training is not responsible if a student does not have the device required, access to internet, microphone, ability to download training materials provided, or ability to download the third-party software and programs used.

OTHER TERMS

JForrest English Training has the right to use clips from the live lessons or clips from the student groups hosted on Facebook or Skool for marketing and promotional purposes. If you participate in the live coaching calls and the private members-only community on Facebook or Skool, you agree that the video and audio footage and any posts can be used by JForrest English for the sole purpose of marketing and promotion of JForrest English Training programs and services. 

ACCESS TO TRAINING COURSES AND MATERIALS 

Some of JForrest English Training courses and materials are offered as lifetime access. Lifetime access is defined as access to the courses and materials on the JForrest English Training online course platform as long as that platform is operational. If that platform becomes nonoperational, students will be notified in writing and will have 30-days to download the content. JForrest English Training assumes no responsibility for student's ability to download content, including having the necessary technical equipment and skills to do so. 

LIABILITY IS LIMITED  

The disclaimers, liability limitations and indemnities within these Terms do not exclude rights that by law may not be excluded. Such rights include, but are not limited to, those rights under the Canadian Consumer Law.  

We do not make any express or implied representation or warranty about, or shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with any of our Site, JForrest English Training community or Our Content.  

In no event will we be liable for any damages whatsoever, including but not limited to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute products or services arising out of or related to the use, inability to use, unauthorized use, performance or non-performance of or reliance upon this Site, JForrest English Training community or Our Content. These limitations and terms include (but are not restricted to) loss or damage you might suffer as a result of:  

Reliance on the completeness, accuracy, suitability or currency of information, products or services irrespective of any verifying measures taken by us (including third party material and advertisements).  

Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorized access to records.  

Accessing websites or servers maintained by other organizations through links on our Site, JForrest English Training community or products or services. Links are provided for convenience only. We do not endorse linked websites nor their products and services and you access them at your own risk.  

The use of credit card or other financial information, failure to complete (or delay in completing) any transaction, or other loss or damage arising from any transaction made or attempted on our Site. 

YOUR INDEMNITY  

You indemnify us from all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by you or us as a direct or indirect consequence of using or attempting to use our information, products, services or any breach by you or your agents of these Terms. We are not responsible for, and expressly disclaim all liability to the fullest extent permitted by law, for damages of any kind arising out of use, reference to, or reliance on any information contained within our Site JForrest English Training community or through use of our products or services.  

AFFILIATE DISCLOSURE  

As affiliates of certain products and services we may receive compensation for recommending and promoting products/services linked to from this Site or via our JForrest English Training community.  

NO ASSIGNMENT  

You cannot transfer or assign your course log-in details with anyone else.  

We may assign or transfer our obligations under these Terms at any time, subject to giving you four (4) weeks prior notice in writing.  

APPLICABLE LAW  

These Terms shall be construed in accordance with and governed by Canadian law.  

YOUR FEEDBACK  

We welcome enquiries or feedback on our Site. Unless specifically stated by you, we shall treat any information you provide us with, as non-proprietary and non-confidential.  

If you have questions or comments regarding this Site, or it’s products or services, please email us at support@jforrestenglish.com  

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